Essentials of Business Communication 10e Mary Ellen Guffey Dana Loew y P rofessor E merita of B usiness L os A ngeles P ierce C ollege B usiness C ommunicat ion P rogram C al ifornia State U niversit y, F ullerton Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. This is an electronic version of the print textbook. Due to electronic rights restrictions, some third party content may be suppressed. Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for materials in your areas of interest. Important Notice: Media content referenced within the product description or the product text may not be available in the eBook version. Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Essentials of Business Communication, Tenth edition © 2016, 2013 Cengage Learning Mary Ellen Guffey Dana Loewy WCN: 02-200-203 Vice President, General Manager: Erin Joyner Product Director: Michael Schenk Product Manager: Michele Rhoades Sr. Content Developer: Mary Emmons Product Assistant: Brian Pierce Marketing Manager: Jeff Tousignant Content Project Manager: Jana Lewis Media Developer: John Rich and Deepak Kumar Marketing Coordinator: Christopher Walz Manufacturing Planner: Ron Montogomery Marketing Communications Manager: Sarah Greber Production Service: Cenveo Sr. Art Director: Stacy Shirley Internal Designer: KeDesign, Mason, OH Cover Designer: KeDesign, Mason, OH Cover Image: denphumi/iStock/Thinkstock Intellectual Property Analyst: Diane Garrity Project Manager: Sarah Shainwald ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored, or used in any form or by any means graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher. For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706 For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions Further permissions questions can be emailed to permissionrequest@cengage.com Library of Congress Control Number: 2014947986 ISBN: 978-1-285-85891-3 Student Edition ISBN: 978-1-285-85889-0 Cengage Learning 20 Channel Center Street Boston, MA 02210 USA Cen

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