M 201 sem212 Assessment #3 Directions: Read the scenario below and decide what communication problems are shown. There may be more than one. Pick the most important one as your focus. Then, write 1 paragraph (about 200 words) explaining the actions, using vocabulary/ideas from the COM 201 course. Include necessary definitions of the vocabulary (prove you know and understand the idea) and include an example of the idea that is separate from the scenario below. 1. Write your answer on a separate document. Do NOT copy this text. 2. On the top of the answer document, write • Your name • Your student ID number • Your section number 3. When you finish, save the document with this file name: secXXX_studentnumber_yourlastname_assignment name Example: sec339_210011265_Al Amri_HW3 4. Post your answer on the LMS – Turnitin. No email submissions will be graded. NOTE: You will need to use COM vocabulary on the assessment to get a good result. You can use your COM Textbook and any material on our LMS. (No other sources are allowed – and will be severely penalized.) SEE RUBRIC BELOW_ Direct copying of any source is a violation of PSU regulations. Write your answer on a Word document and then submit it to the Turnitin link on the LMS. Your score is determined by this rubric (and converted to a % score). DEADLINE: Saturday April 2 at 23:00pm. Any late work is deducted 1/5 – No rewrites. 4-5 Marks Answer shows both accurate recall and ability to interpret and apply the concept(s) and vocabulary – evidenced by originality, examples and paraphrasing 2-3 Marks Answer shows accurate recall of information, but little or no interpretation is made – inflexible -answer appears to be memorized or copied, vocabulary too general 1 Mark Answer shows partial recall or partial understanding – answer is incomplete or not focused on the right area – noticeably short. Directions not followed. _Internet sources used_ 0 Marks Answer does not reflect understanding of the concept or the vocabulary needed to discuss the question Scenario: Joe is watching an exciting football game on his phone when Paul comes up to talk to him, saying he has a problem he needs to tell someone about. Joe isn’t very interested. Paul always seems to have “problems”, and Joe is tired of them. As Paul keeps talking, Joe nods his head and says “yeah…uh huh” but his attention is on the game. Then he sees Paul’s face: Paul looks like he’s about to cry. Joe realizes that Paul is talking about how his mother is very sick in the hospital. Joe puts his phone on the table and listens to Paul. He thinks about offering Paul some advice, but he knows that’s not what Paul needs. Suddenly from the phone they hear “GOAAAL!” Both Joe and Paul immediately focus on the phone. In your response (about 200 words), define Listening. Then Define / Describe the type of listening demonstrated above. Finally, include an example from your personal experience. Do Not answer on this page. Open a separate document as directed above. Note the Rubric score for not following directions (above)… No rewrites will be taken without documented medical excuse. Chapter 4 Nonverbal Communication • Distribute Study Guide • Text / notebook √ Introduction • • • • • • • You will be able to: Define nonverbal communication (NV) Understand how V and NV codes work together Identify TWO problems interpreting NV codes Define and identify NV codes Recognize types of bodily movement as codes Recognize how time, distance and objects can create NV signals • Understand how to improve your NV communication Nonverbal Communication • The process of sending signals other than words to create meaning with others • or • Using wordless (non-word) signals to communicate • or • Make your own definition (paraphrase!) 6 ways V and NV work together • 1. Repeating – the same message is sent by both verbal and nonverbal channels • Ex: You say you are happy and smile at the same time • Ex: You shake your head side-to-side and say “no” at the same time • 2. Emphasizing – you add the NV signal(s) to make the verbal message stronger • Ex: Instead of just saying “no” in your normal voice, you say “NO!” in a loud voice and have a serious facial expression or a closed fist… • 3. Complementing – Using V and NV codes to add meaning to each other – expanding the depth of meaning of either message alone • Ex: A great actor reading Shakespeare sounds better than a computer-generated voice reading the same lines… • 4. Contradicting – The verbal message conflicts with the NV message. They are sending different messages – often opposing messages. • Ex: You are visiting a friend. He gives you something to eat. It tastes terrible, but you say “It’s delicious” anyway – to be polite. • You tried not to make a face when you tasted it, but you couldn’t help it… • The NV signal is the truth • 5. Substituting – use of NV codes instead of verbal codes (replacing V with NV) • Ex: we often send messages with NV signals alone… answer a question nodding or shaking our head, rolling our eyes, making certain hand (and finger) gestures… • Use emoticons when text messaging ☺ … • 6. Regulating – Using NV codes to monitor and control interactions with others • Ex: You walk away from someone who has hurt your feelings or made you angry • Ex: You nod your head and encourage another person to continue talking (see p. 69) • Ex: Two students are whispering to each other during a quiz – the teacher observes this and gives them ‘the look’ – they stop whispering Ambiguity of NV Codes • Ambiguous = more than 1 possible meaning 1. One NV code communicates a variety of meanings 2. A variety of NV codes can communicate the same meaning • The context (situation) is very important Bodily Movement and Facial Expressions • Kinesics – study of how bodily movements such as posture, gestures and facial expressions send signals (“body language”) • We express ‘liking’ by leaning forward, a direct body orientation, close proximity, touch, relaxed posture… • We express status (social rank) – higher ranking people use bigger gestures, relaxed posture and less eye contact Space / Distance • Proxemics – the study of human use of space and distance (and messages sent thereby) • Personal space is the personal “bubble” that moves around with you. It is the distance you maintain between yourself and others – the space you claim as “yours”. • Large people claim more space. Men claim more space than women. Notice who takes the armrests on the bus or airplane seats… The Four Distances • Intimate Distance (close enough to touch) – used more in private than in public – with people who we are relationally close to. • Personal Distance – used for conversations • Social Distance – used most often to carry out business in the workplace – in formal, less personal situations • Public Distance – public speaking situations in large settings – graduations, weddings etc. Time • Chronemics – the way people organize and use time – and the messages thus created • Some people seem to ‘live by the clock’. Time is more important to some people and less-so to others. • Monochronic people view time very seriously. • They prefer doing one task at a time. Often their jobs are more important than anything else – even their family. They prefer independent work… (see p. 75 for others…) • Polychronic people – not as focused on time • Find it easier to work on multiple tasks at the same time – more highly engaged with others • Social concerns may sometimes be more important than work or punctuality • Touch – Tactile communication is very powerful because it involves invasion of another person’s personal space Vocal Cues • Much of the true meaning of a message comes from not just the words themselves, but HOW you say them (see p. 78 for more) • Pitch • Rate • Volume • Non-word sounds – even silence (Remember, V and NV work together and that the NV part of the message is very important) Clothing and other Artifacts • Objectics – object language – the study of the human use of clothing and artifacts as NV codes – • -consider what messages we send by our: • Hairstyles (mullet, crew-cut, dreadlocks?) • Clothing (tuxedo, T-shirt and jeans, thobe ?) • Tattoos and Piercings (what and where?) • Your mobile (old Nokia – or – new smartphone?) • Your car ( Cressida or Maserati?) What messages do you perceive? Ways to Improve NV Communication • 1. Establish eye contact • 2. Recognize others may use time differently than you do • 3. Manage time as your teachers and employers do • Dress appropriately for school and work • Read more on pp. 82-83 • END • NOTE: Previous semesters have had Major 1 after this point • What to study? • 1. your notes • 2. your book • 3. try the practice questions after every chapter • Vocabulary practice sheets on LMS Really the end Chapter 5 Listening and Critical Thinking Distribute study guide Text and notebook √ When we finish this chapter, you will be able to: • 1. Discuss three reasons why listening is so important our lives • 2. Define and describe types of listening as processes • 3. Analyze how noise, perceptions, and your own characteristics influence the process of listening • 4. Use critical thinking, nonverbal and verbal strategies to become a better listener • 5. Adapt strategies for effective listening to specific situations – workplace, classroom, mediated environments (social media…) • 6. Engage in ethical listening behaviors Why is Listening so important to us? • 1. It is our most common communication activity. • According to research with college students, about 44% of their communication is listening, 25% speaking, 13% reading, 11% writing, 7% other. • See Figure 1 on p. 92) • 2. Listening helps us build and maintain relationships with others – • Parents • Spouse • Children • Friends • Classmates • … • 3. Listening is also recognized as an essential skill for business success Good listening skill in the workplace leads to: • Better decisions • Reducing misunderstandings • More productivity • Satisfaction • … Listening is… • The active process of receiving, interpreting and responding to verbal and nonverbal messages. • We give our Attention (either Selective or Automatic) • It also involves the ability to retain i

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