Over two months trapped underground waiting to be rescued their waiting had finally come to an end on October 13, 2010. Two months ago on August 5th, 2010, in the city of Copiapo, Chile, near the Atacama desert an underground mining had collapsed trapping 33 miners 2300 feet below the surface. Now, given under the circumstances that the mine had a history of previous accidents and deaths, this led everyone to believe that the 33 men underground had died in the rumble. What will become of them?
Having to be open-minded in such a gloom situation, was difficult nowing that the miners were still alive and well. There had to be something done to help them. The first thing that needs to be done is understand the crisis or disaster, only after that can a decision is made as how to handle the situation. In a situation like this it is best to appoint someone who can handle the discussions that arise and control the media. someone who can think outside the box and be sincere In executing the task at hand.
Someone who Is not afraid to ask questions and Is well versed with business rule: When you cannot answer the question, get someone who can. (Crisis Management 5th Para. Not only will this be the best for the company but for the families of the miners as well. Some considerations to remember is that the audience may be emotionally distressed and when communicating with them about the topic that we are straight forward. There has to be control in such a chaotic situation. Their expectations want to be addressed.
How quickly will this be resolved? When will their loved ones come home?? They want answers, The needs of the families receiving the messages of this incident would want to know that their families would be coming home safely and that there is a plan to get the know out I OF3 saTely. Also, Is tnere a support system to nelp out tne Tamllles going tnrougn t crisis? Some family members, such as the children of those trapped below may need therapy. The families may want to know as well if there will be any compensation for what had happened.
Will the company do what’s right or Just walk away? Another potential need about receiving a message would be that, is the company safe? What measures have taken place to ensure the safety of the employees? Have preventive measures been taken so it won’t happen again? The people would want to know that the company is doing something for their fellow employees trapped below. They would want to see that the company is taking steps to show that they care about what happened to their employees and that something like this would not happen again.
Actions that would be taken before delivering the message is make sure that the one person appointed is an expert to read a memo and handle any questions that arise in the public. Also, at times of chaos there has to some level of comfort, tell them what they would want to hear. Letting them know that their loved ones are well, and that all steps are being taken to bring them home safely can bring them some ease. In any crisis or tragedy there are precautions take and how to handle the situation.
The main concern is, how is the message being delivered and how the audience will will react to it. The key component is to communicate and show sympathy for the employees and families. Such a message would be delivered in person, face to face especially with the families involved. Another way would be to broad cast it so that city sees your trying to do what is best to bring them home safely. To hide behind letters and not be a around shows no empathy or concerns for the individuals that are involved. Our thoughts and prayers go out to those affected by this tragedy.
Memo to Family Members and Employees As you may have heard on August 5th, 2010, there was a tragic accident in the mines of Chile located deep in the Atacama desert. The mine had caved in trapping 33 of our miners 2300 feet underground. They are working diligently to find the men and ensure that they have enough food and water to help them while they wait to be rescued. There are three large teams including the expertise of N. A. S. A working on ensuring their safe return to their loved ones. We know that working in the mining usiness can often be hard and cruel but I assure we are doing everything possible to bring them home.
As more information or changes develop, the families will be the first to be notified and if there are any questions or needs please feel free to contact us. Our thoughts and prayers are with you and your loved ones.
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