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Facts of the case Copy Corporation deals in copier toner and makes the sales over the telephone. Dan, a representative of the company, solicits mail orders from targets through random sales calls. Dan uses a device to get by gatekeepers who answer the phone in those target companies. He feels that his products are the best and straightforwardly discusses prices before mailing out the orders. During one of the sales calls, he lied that he was a good friend to the target company’s office manager, Kathy. During the call, he also lied that there was an error at their vendor’s plant in Hong Kong, which made them receive excess supplies of premium copier toner. Therefore, they needed to make a quick sale at a huge discount.

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