Please help. I have never had to do this and I am so stumped on this. This one has been a real challenge for me
You are now ready to present a process improvement to hotel management in the areas of focus (check-in, checkout, and hotel offerings).
Complete the following:
- Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
- Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.
- 7-10 pages with charts, excluding title page, abstract page, reference page(s), and appendices
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